Q: What methods of payment do you accept?
A: When you phone in your order, we accept Visa, MasterCard, & debit. Sorry, no C.O.D.'s.
Q: How soon will I receive my order once it’s placed?
A: Our normal delivery time runs from 7-10 business days, however it may take longer on some backordered items.
Q: How should I care for my trampoline in the winter months?
A: Be sure to remove any snow so that it does not accumulate on your trampoline's bed (and cause the springs to stretch). Depending on the severity of winter winds in your area, you may want to remove the frame pads and store them inside.
Q: Is it ok to jump on the trampoline if it’s wet?
A: No. A wet trampoline bed (the jumping surface) is too slippery for safe jumping.
Q: How many people may jump on a trampoline at one time?
A: Only one person should jump on a trampoline at a time. Jumpers should always be supervised.
Q: I’m having difficulty assembling my trampoline what should I do?
A: Be sure that you have read and are following all directions. Changing the directions will make it difficult or impossible to correctly assemble your trampoline. Call for assistance.
Q: How much clearance should I have around my trampoline?
A: A minimum of 24 feet (7.3 meters) of overhead clearance is required. Adequate horizontal clearance of at least two feet all around the trampoline must be maintained from objects and possible hazards including electric power wiring, tree limbs, recreational structures, and fences.